The Motorola Service Elite Specialist Partner (SES) is the highest level of service relationship attainable by a Motorola Service Channel Partner and it represents the greatest level of Motorola/Servicer agreement and interdependence.
As a Motorola (SES), we have been authorized by Motorola to perform maintenance, installation and warranty services for select Motorola products such as two-way radio systems, consoles, and subscriber units. Being a Motorola (SES) means that we have met Motorola's high level of service requirements including Certified Service Center Accreditation and compliance with Motorola's internal Environmental Health and Safety policy. In addition, Motorola requires that a minimum number of a Service Elite Specialists Partner's technicians achieve certification and meet rigorous training requirements necessary to perform certain services on both new and existing Motorola radio systems and subscribers.
Some of the Benefits of Utilizing a Motorola Service Elite Specialist include:
- Unrivaled manufacturer expertise
- Rapid, local support backed by centralized resources
- 24/7/365 emergency service available
- Simplified post-warranty service support
- Direct access to qualified parts, manufacturer knowledge and experience which limits customer downtime
- Layered technical support every time you need it for swift resolution of performance issues
- A dedicated fleet of fully equipped service vehicles
There is no one better qualified to support and repair Motorola hardware than a Motorola Service Elite Partner's highly trained technicians.
The Certified Service Center (CSC) program is designed as a tool to help consumers find quality service centers, to help electronics and appliance manufacturers select service centers for in-warranty repairs, and to provide a standard for professional service firms that desire to offer outstanding customer service.
Becoming a Certified Service Center demonstrates to our customers, and the whole industry, that customer service and satisfaction are paramount to our service center. It let your customers know that they are guaranteed high quality. Our service deserves to be recognized, so take your business one step beyond the rest.
Certified Service Center (CSC) status places our business in the elite network of service centers that consumers turn to for quality assurance. Our business will be listed in the CSC directory - to be distributed to industry and consumers, as well as being listed on Consortium Members web sites.
To attain Certified Service Center status, a service center must comply with specified requirements determined by representatives of all facets of the service industry.
- Facility Service Capability
- Code of Conduct
- Appropriate Test Equipment and Tools
- Customer Service and Warranty Policy
- Management Skills
- Technician Certifications
- Licensing and Insurance
- Professional Appearance